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Shipping & Delivery Terms

Last updated: 27 June 2026

This page outlines how Siba Toughened Private Limited handles dispatch and delivery of toughened, laminated, insulated, and custom-fabricated glass products from our manufacturing unit in Cuttack, Odisha.

1. Dispatch Area

We currently dispatch primarily within Odisha, with select dispatch to neighbouring states for bulk/wholesale orders. Please confirm delivery feasibility for your location at the time of enquiry.

2. Lead Time

Standard toughened glass orders are typically dispatched within 5–10 working days of order confirmation, depending on order volume, custom dimensions, and current production load. Custom-fabricated or laminated/insulated orders may require additional lead time, which will be communicated at the time of quotation.

3. Packaging

Given the fragile nature of glass products, all orders are packed using industry-standard wooden crating, edge protection, and secure strapping suited for road transport.

4. Freight & Delivery Charges

Transportation charges are calculated based on order volume, glass thickness/weight, and delivery distance, and are quoted separately from product pricing unless stated as "delivered price" in your quotation.

5. Risk in Transit & Breakage

Ownership and risk in the goods pass to the customer upon dispatch from our facility, unless a different arrangement is agreed in writing. Customers are advised to inspect glass panels immediately upon delivery and report any transit breakage or damage within 24 hours, with photographic evidence, to enable a swift resolution.

6. Site Readiness

For door, partition, and facade installations, please ensure the installation site (openings, frames, hardware) is ready as per the confirmed drawing prior to delivery to avoid delays or re-handling charges.

7. Contact for Dispatch Queries

For dispatch status or delivery queries on an active order, contact us at sibatoughened@gmail.com or +91 94399 53552 / 0671 254 9552.